Customer Service Action Plan
We are committed to the delivery of a first class quality service to all our customers. We have already made several improvements to our standards of customer care and we intend to continue the process on an ongoing basis.
The Customer Service Action Plan sets out the principles and standards of customer service which will apply throughout the organisation. The Action Plan is available in both Irish and English.
Complaints and Appeals Procedures
The Complaints and Appeals procedures, in the Customer Service Action Plan, set out how you can let us know when we get it wrong or fail to achieve the high standards of service that you expect. We will deal with your complaint promptly, impartially and in confidence.
We invite you to let us know when we get it right as well, so that we can build on good performance.
You can submit your suggestion/comment/complaint using the online complaints form. Complete the form and click on “Send”.
Equal Status Policy
We are committed to providing an excellent and equitable service to all our customers.
The Equal Status Policy outlines the commitment of the Wexford Local Authorities to meet our obligations under the Equal Status Acts 2000 to 2004, to be proactive in the promotion of equality and to work towards the prevention of discrimination.